Privacy Policy sgate

Information We Collect

When you register an account, use our services or contact sgate customer support, we may collect the following categories of information:

• Identity Information: full name, date of birth, identity card number (MyKad) or passport for identity verification purposes.
• Contact Information: email address, mobile phone number and residential address.
• Financial Information: e-wallet account details (Touch 'n Go, Boost, ShopeePay), DuitNow information, bank account numbers for FPX, and crypto wallet details (USDT, BTC, ETH) used for deposits and withdrawals.
• Technical Information: IP address, device type, operating system, web browser, login session data and platform usage patterns.
• Communication Information: the content of correspondence with our support team via live chat or email.

Purposes for Collecting and Processing Data

sgate collects and processes your personal information on a valid legal basis, including the performance of a service contract, compliance with legal obligations, legitimate business interests, and with your explicit consent. This information is used for the following purposes:

• Registration and management of user accounts on the sgate platform.
• Identity and age verification of users in line with international licensing standards.
• Processing deposits and withdrawals securely and in a timely manner.
• Delivering 24/7 customer support services in Malay and English.
• Sending promotional information, bonuses and service updates to users who have given their consent.
• Detection of fraudulent activity, money laundering and any security threats.
• Internal analysis for product improvement and user experience purposes.
• Compliance with legal directives, court orders or requests from legitimate authorities.

Sharing Information With Third Parties

sgate does not sell your personal information to any party. However, in the context of legitimate service operations, we may share limited information with certain parties:

• Payment Service Providers: e-wallet processors, FPX gateways and crypto platforms that facilitate financial transactions on our platform.
• Game Software Providers: game studios that supply content to the sgate platform, to the extent required for game functionality.
• Statutory Authorities: government agencies, law enforcement bodies or regulators that require information based on legal authority.
• Technical Service Providers: cloud infrastructure providers, cybersecurity and analytics services that are bound by strict confidentiality agreements.

Every third party involved in data processing is responsible for meeting the data protection obligations set by sgate and is not permitted to use your information for any purpose outside the agreed scope.

Cookies and Tracking Technologies

The sgate platform uses cookies and similar tracking technologies to improve website functionality, analyse usage patterns and ensure the security of your login session.

• Session Cookies: used to maintain your login session and ensure transaction security. These cookies expire when you close your browser.
• Functional Cookies: store your language preferences and display settings for a more comfortable experience.
• Analytics Cookies: help us understand how users interact with the platform for internal improvement purposes only.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on the sgate platform.

Data Retention Period

sgate retains your personal information for as long as your account is active or as long as necessary to fulfil the purposes stated in this Privacy Policy. Specifically:

• Financial transaction records are retained to meet the minimum retention period required by the international licence and relevant regulatory bodies.
• Account information is retained for as long as your account is active. After account closure, your data will be archived for a set period before being permanently deleted.
• Customer support communication logs are retained to assist in resolving any disputes that may arise.

When the retention period expires or upon a valid deletion request from you, sgate will securely delete or anonymise your personal information so that it can no longer be linked to your identity.

Your Rights as a User

sgate recognises and respects your rights regarding your personal information. You have the right to:

To exercise any of the above rights, please contact our support team via 24/7 live chat or by email at [email protected]. Requests will be processed within a reasonable timeframe, subject to verification of the requester's identity.

Information Security

sgate implements appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. These measures include:

• Data encryption during transmission using SSL/TLS protocols to the latest standards.
• Strict access controls with multi-factor authentication for internal systems.
• Security audits and penetration testing conducted on a regular basis.
• Ongoing cybersecurity training for all staff who handle user data.
• Clear incident response procedures to address any data breach promptly.

While sgate takes reasonable precautions, no system is entirely risk-free. You are also responsible for keeping your account password secure and not sharing it with anyone.

Amendments to the Privacy Policy

sgate reserves the right to amend this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or technological developments. Any significant amendments will:

• Be communicated to registered users via email or in-platform notification at least 14 days before taking effect.
• Be published on this page with an updated effective date.
• Be archived so that previous versions can still be referenced upon request.

Continued use of the sgate platform after the amendment effective date is considered your acceptance of the updated Privacy Policy. If you do not agree with any changes, you have the right to close your account and request data deletion.