Terms & Conditions sgate

Acceptance of Terms of Service

By registering an account, accessing or using any part of the sgate platform, you expressly agree to be bound by the terms and conditions stated in this document. If you do not agree with any provision herein, you are required to stop using this platform immediately.

These terms constitute a valid and binding agreement between you as the user and sgate as the platform operator. These terms are to be read together with the sgate Privacy Policy, which forms part of this service contract in its entirety.

User Eligibility

sgate services are only available to individuals who meet all of the following eligibility requirements:

• Aged 21 years or above on the date of account registration.
• Not subject to any local legal prohibition relating to online gambling in the country or region where you reside.
• Have full legal capacity to enter into a binding agreement.
• Registering and using the platform in a personal capacity, not on behalf of any third party.
• Have not previously been banned or suspended by sgate or any of its affiliated platforms.

sgate reserves the right to request identity verification documents at any time to ensure compliance with these eligibility requirements. Failure to submit the requested documents within the specified period may result in the account being temporarily suspended or closed.

Account Registration and Management

Each user is permitted to hold one account only. Holding multiple accounts is strictly prohibited and may result in the closure of all related accounts, without a refund of any remaining balance.

You are fully responsible for:

• Ensuring that the personal information provided is accurate, complete and up to date at all times.
• Keeping your account password confidential and not sharing it with any other party.
• All activity that takes place under your account, including activity that occurs without your knowledge if it is caused by your own negligence.
• Notifying the sgate customer support team immediately if you suspect that unauthorised access to your account has occurred.

Deposits and Withdrawals

All financial transactions on the sgate platform are subject to the following limits:

Payment methods accepted by sgate include Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost, ShopeePay, as well as cryptocurrency including USDT, BTC and ETH.

All withdrawals will be processed to the same payment method used for the deposit, except in specific circumstances approved by the sgate team. sgate reserves the right to request additional verification before processing any withdrawal for security purposes.

Depositing funds into your sgate account means you confirm that the funds do not originate from any illegal activity. sgate reserves the right to carry out compliance checks in accordance with applicable legal requirements.

Bonuses, Promotions and VIP Programme

sgate offers various bonuses and promotions from time to time. Each offer is subject to specific terms stated when the promotion is advertised. The general terms applicable to all bonuses are as follows:

Welcome Bonus: sgate offers a 100% bonus on the first deposit up to RM300. The wagering requirement is 10 times the bonus amount before the bonus funds can be withdrawn.

VIP Programme: sgate manages a VIP programme with five tiers — Bronze, Silver, Gold, Platinum and Diamond. Each tier offers a different weekly cashback:

• Bronze — weekly cashback up to 0.2%
• Silver — weekly cashback up to 0.3%
• Gold — weekly cashback up to 0.5%
• Platinum — weekly cashback up to 0.6%
• Diamond — weekly cashback up to 0.8%

VIP tier upgrades are based on your playing activity. The more active you are, the faster you will advance to a higher tier.

sgate reserves the right to withdraw or modify any bonus if there is evidence of abuse, fraud or breach of terms. Attempts to abuse the bonus system will result in account closure.

Game Rules

All games on the sgate platform are conducted according to the rules set by their respective game providers. Users are responsible for familiarising themselves with the rules of each game before placing any bets.

• Game results are final and cannot be disputed unless there is clear evidence of a technical failure that affected the outcome.
• In the event of a technical disruption that affects an ongoing game, sgate reserves the right to void the relevant round and return the original bet to the player.
• Any attempt to manipulate games, use automated software or bots is strictly prohibited and may result in immediate account closure.
• sgate uses a random number generator (RNG) verified by an independent party to ensure that every game result is fair and unbiased.

The RTP (Return to Player) value for slot games is determined by the game provider and may vary by game title. This value reflects a theoretical long-term average and is not a guarantee for any individual playing session.

Responsible Gambling

sgate is committed to promoting responsible gambling. The platform provides various tools to help players manage their playing habits:

• Deposit Limits: Players can set daily, weekly or monthly deposit limits to control the amount of money deposited.
• Wagering Limits: Players can set a maximum bet limit for each playing session.
• Self-Exclusion Break: Players can request a temporary break from the platform for a chosen period.
• Self-Exclusion: Players who need more serious support can request a long-term self-exclusion through the customer support team.

For more information on responsible gambling and available support resources, please visit our Responsible Gambling page.

Account Closure and Suspension

sgate reserves the right to suspend or close any user account without prior notice in the following circumstances:

• The user breaches any provision of these terms and conditions.
• There is suspected or confirmed fraudulent activity, money laundering or other illegal activity.
• The information provided during registration was found to be false or misleading.
• The user was found to be using multiple accounts or sharing an account with others.
• Legal or licensing regulatory requirements necessitate such action.

In cases where an account is closed due to a breach of terms, any remaining balance in that account may be forfeited. Users who wish to voluntarily close their account may contact the sgate customer support team to request closure and withdrawal of any valid remaining balance.

Limitation of Liability

sgate and its board of directors, officers, employees and agents shall not be liable for any direct, indirect, incidental, special or consequential loss or damage arising from the use of or inability to use the platform, including but not limited to:

• Financial losses incurred during play.
• Unexpected service interruptions due to technical issues or maintenance.
• Unauthorised access to your account that occurs beyond the reasonable control of sgate.
• Decisions made based on information on this website.

sgate's total liability to any user under any circumstances shall not exceed the net deposit amount made by the user in the 30 days preceding the claim.

Amendments to Terms and Governing Law

sgate reserves the right to modify, update or replace any part of these terms and conditions at any time at sgate's absolute discretion. Any amendments will take effect immediately upon publication on this website.

It is the user's responsibility to review these terms periodically. The latest update date will be clearly displayed at the top of this document. Continued use of the sgate platform after any amendments are published constitutes your acceptance of the updated terms.

These terms and conditions are governed by the applicable laws under the jurisdiction in which sgate is licensed. Any disputes arising will be resolved through the arbitration procedure set by the relevant licensing regulatory body.